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The System records
site follows the standard method of browsing in the different
product categories to choose the items you wish to buy, and
then adding them to a virtual "shopping cart" on
your way to the "checkout" to make payment by credit
card, paypal or post.
Currencies:
The default currency is UK pounds (sterling). This can be
changed using the box at the top right of the main body of
the page. Other options available are US Dollar or Euro.
Header Search Tips:
There are Quick Search boxes at the top of the screen in the
header. You just need to enter the exact artist, title or track
name. If you are not sure about the exact spelling then
use the alpha bar in conjunction with the format and
label drop downs to narrow your search
Front Page (home) Search Tips:
If you know which artist/group, album title or the name
of a track then it is reccomended you use the Quick Find search boxes
in the header at the top of the page.
If you only want to browse items in a single category click
the relevant link in the header.
Below the search options box the page is displaying
a small selection of the latest arrivals on the site taken from
all 11 of the music categories.
To browse all the latest releases for a given period choose
from the combination of tick boxes in the search box above the
listings.
The search box drop down menus allow you to choose the
format, i.e. CD or LP or audiophille vinyl.
These search options can be used in any combination you like,
i.e. you can browse all the CDs that have arrived in the past
7 days on a particular record label and by adding the
alpha bar to the search you could narrow it down to all artists
with a surname begining with A.
If your not sure of the spelling of an artist or group then
the alpha bar is the best way to find artists, remember the alpha
bar can be used in conjuction with the arrivals and drop down boxes.
Category page Search Tips:
There are 11 main category pages on the site. The
site is designed to allow browsing or searching within each
category.
Enter a category by clicking the links in the header at
the top of the page. The category links on the left of the
page will now display links to the sub categories within the
category.
Below the search options box the
page is displaying a small selection of the latest arrivals in the
category.
To view all the latest releases for a given period
choose from the combination of tick boxes in the search box above
the listings.
The search box drop down menus allow you to choose the
format, i.e. CD or LP or audiophille vinyl. You can also choose
to browse by a particular record company label from the label drop down.
These search options can be used in any combination you like,
i.e. you can browse all the CDs that have arrived in the past
7 days on a particular record label and by adding the
alpha bar to the search you could narrow it down to all artists
with a surname begining with A.
If your not sure of the spelling of an artist or group then
the alpha bar is the best way to find artists, the alpha
bar can be used in conjuction with the arrivals and drop down boxes.
Remember, once you have entered a main category or sub category
all searches you make will only list items that are in that
category. If you want to search outside of the category go back
to the front page (home) of the site & use the search box or pick
another category from the header.
The search box behaves in the
same way if you are in a sub category, only displaying results within
that sub category.
Sub Category page Search Tips:
There are 11 main category pages on the site. The
site is designed to allow browsing or searching within each
category.
Enter a category by clicking the links in the header at
the top of the page. The sub categories links will now be displayed
on the left of the page. Click the sub category you want to browse
Below the search options box the page is displaying the full list of
the chosen sub category.
To view all the latest releases for a given period
choose from the combination of tick boxes in the search box above
the listings.
The search box drop down menus allow you to choose the
format, i.e. CD or LP or audiophille vinyl. You can also choose
to browse by a particular record company label from the label drop down.
These search options can be used in any combination you like,
i.e. you can browse all the CDs that have arrived in the past
7 days on a particular record label and by adding the
alpha bar to the search you could narrow it down to all artists
with a surname begining with A.
If your not sure of the spelling of an artist or group then
the alpha bar is the best way to find artists, the alpha
bar can be used in conjuction with the arrivals and drop down boxes.
Remember, once you have entered a main category or sub category
all searches you make will only list items that are in that
category. If you want to search outside of the category go back
to the front page (home) of the site & use the search box or pick
another category from the header.
The search box behaves in the
same way if you are in a sub category, only displaying results within
that sub category.
Best
Sellers: When you click on any of the given genre links
on the left hand side, you will find a Best Sellers list in
a moving scroll on the left of the screen for the respective
genre. You will see the details of the artist , label , &
price. There is also a "more" link given , when you click
on it you will get a detailed description about the selected
item.
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Choosing
a purchase: When you click the "Buy" or "Add
ToCart" buttons an item is placed in your "Cart".
At any time you may click "My Cart" to see what
you have selected. You can then carry on shopping, or change
what you have selected, or click "Checkout" and
complete your order and payment.
Changing
the quantity: If you decide you want more or less of
an item, go to "View Basket" and change the quantity.
Then click "Update".
Removing a purchase:
If you change you mind about a product, go to "View Basket"
and change the quantity to zero. Then click "Update".
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Securely
confirming a payment: When you are happy about the
contents of your trolley, click "Checkout". You
will be now be taken through a 4 step procedure.
i. First you will be offered the choice of
opening a password secured account with System Records, this
is recommended. Your address details, email etc. will be kept
on our system saving you time when placing future orders &
you will be able to keep track of your order. We also have
future plans to send new release updates by email to account
members.
ii. The next page & all pages until confirmation
of the order will display the familiar secure site padlock
showing you are protected on line by SSL security (see "Security"
below).
Whether you choose to open an account or not you will be asked
to give us your name and address details including phone and
email contact. This is so that we can automatically confirm
receipt of your order by email, and speak to you by phone
if there is a problem with your order or payment. We do not
pass on your details elsewhere (see "Privacy" below).
Next you are asked for your credit card details.
iii. The next page offers a choice of 5 shipping
methods displaying the costs for each one. Select the method
that best suits your order. Any comments about your order
can be entered on the form provided at the bottom of the page.
iv. The next page offers a choice of payment
methods (see "Price & Payment" below). Select
the option that suits you best & click the "Continue"
button. This will take you to the "Order Confirmation"
page. Check the details are correct and click on "Confirm
Order". The "Order Success" page will now show
(you can copy this page as a pro forma invoice.)
Security
and using your credit card:
Your credit card details are safe with System
Records
We want our customers to feel completely confident
when buying from us over the Internet. This is why we use
SSL (Secure Sockets Layer) encryption technology. Our system
is far safer than giving your credit card to a waiter who
takes it away to the back of a restaurant, for example, but
we all do that without question!
SSL is the industry-standard
security protocol, and it is used by our web site to communicate
with secure browsers like Netscape and Internet Explorer.
This prevents anyone else from reading the details of your
credit card. In addition to this, after your order has been
transferred to our processing system all credit card details
are removed from the website. Finally, our sales order processing
system and internal network is protected by the latest firewall
technology.
If for any reason you do not wish to use your credit card
to make payment, You can choose to pay through your Paypal
account , remembering to click on the "Return to Merchant"
button after completing your payment on Paypal. Or if you
live in the UK you can choose to send cheque or postal order.
For non UK customers there is a bank transfer option, all
you need for this option is shown on the show on the page
after ticking the bank transfer payment button.
Cookies: A "Cookie" is a
file in your web browser that enables us to recognise your
computer when you visit the site. Cookies are used by many
well known web sites like to help collect information to make
certain parts of the site function properly. If you have "disabled"
the cookies file in your browser, you may experience technical
problems with some parts of the site. (For example products
you have placed in your shopping basket may be lost.)
In the near future, we will use cookies to
personalise our Web site, so that when you log on we will
recognise you and can save you re-typing your name and address
details etc.
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Terms & Conditions:
Orders for products from our website are accepted
on the following terms and conditions: -
1. Accuracy of website information:
we have used every effort to ensure that information on our
website is accurate. No warranty is however given as to the
accuracy of information provided.
2. Product description: we
will endeavour to ensure that any variation in the specification
of the products does not adversely affect the performance
of products supplied. Price and availability of products are
subject to change and we reserve the right to withdraw any
product from sale or to correct any error on the website without
incurring any liability.
3. Order confirmation: a
contract will be formed between us on our sending an e-mail
confirming your order to the address provided by you.
4. Price
and payment:
i. The price payable by you will be the price
of the product as advertised on our website at the time of
acceptance of your order; except in the case of manifest error
when the provisions of paragraph 2 above will apply.
ii. Prices are quoted inclusive & exclusive
of Value Added Tax at the applicable rate. The cost of delivery
is added during the checkout procedure after a shipping method
has been chosen..
iii. Payment will be made by credit card
when we accept your order. Any refunds payable will normally
be made as a credit to your payment card.
iv. Paypal payment will be made when Paypal
notifies System Records the payment has been made. Any refunds
will be made via your Paypal account.
v. All other payment will be made when the
funds are cleared to System Records accounts. Any refunds
payable will normally be made by mutual arrangement.
5. Delivery: Your parcel
will be dispatched within seven days of receiving your order
- but normally within 24 or 48 hours.
Overseas delivery times will vary and you should allow up
to 10 days maximum for delivery, although it will normally
be much quicker than that. We will let you know promptly if
a product is out of stock, give you an estimate of the wait
or suggest an alternative product where possible. Delivery
charges are calculated by the weight of the order & the shipping
destination and are displayed during the checkout procedure.
UK customers can choose from all the Royal mail options.
Non UK orders are shipped Royal Mail Airmail Small Packet
& can be registered or not depending on your wishes.
Sometimes large orders or box sets can show incorrect weight
calculations, we reserver the right to update the shipping
costs on these items. In the unlikely event of this happening
we will contact you to advise on any additional delivery charge
before despatch..
6. Returns Policy
/ Order cancellation: If for any reason you are unhappy
with your purchase, you can return it to us in its original
condition within 7 days of the date you received the item,
but it must be unopened with any seals and/or shrink-wrap
intact. Please contact us to say you are returning it, as
soon as possible.
You must return the unused product to us with the original
documentation, as sent with each parcel. You must provide
written confirmation of your order number and an explanation
of the reason for cancellation. Delivery costs of returning
any product will be payable by you, unless due to error on
our part. We will issue a full refund for the price you paid
for the item. We can only accept the return of opened items
if they are faulty or were not received initially with shrink-wrap
or seals.
If an item has been damaged in transit, or you have not been
sent the item you ordered, report the situation to us as soon
as possible, and delivery of a replacement item will be arranged.
We are unable to exchange items that are not damaged, defective
or incorrect.
We reserve the right to refuse to deal with customers who
we deem to be abusing or manipulating our returns & cancellation
policy.
7. Liability: liability for
any direct, indirect or consequential loss or damage from
use of the products is excluded to the extent permitted by
law. Your statutory rights will not be affected.
8. Privacy: System Records
will not & does not have any intention now or in the future
to pass on any personal information that customers have entered
on the site to any third party..
9. Law: English law will
apply to the contract between us and the English courts will
have jurisdiction in the case of any dispute.
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We hope you enjoy your time on the System
Records web site. We welcome your comments, positive or negative,
as we continue to improve our selection and service and look
after your Vinyl CD and DVD needs.
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