System Records, specialist in hard to find CDs, Vinyl and DVDs. 35000 items always available.
Category Pages, click to view latest arrivials, upcoming releases and category lists
Rock/Pop Reggae Hip Hop/RnB Soundtracks Folk Classical Blues/Rhythm and Blues Coming Soon
Soul/Funk Country Easy Listening Rock and Roll Jazz World Music Miscellaneous items Audiophile Vinyl
 
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www.systemrecords.co.uk
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SYSTEM RECORDS (UK)
ONLINE SPECIALIST MUSIC SUPPLIER
Using the web site:

Shipping Guide

Currencies
Front Page (home) Search Tips
Category page Search Tips
Sub Category page Search Tips
Choosing a purchase
Changing quantities
Removing purchases
Confirm Payment
Using your Credit Card
Terms & Conditions
Payment

Contact Us
e-mail : webmanager@systemrecords.co.uk
telephone : (+44) (0)1422 843056
write to : The Website Manager
  System Records
Hebden Bridge Post Office
Holme Street
Hebden Bridge
West Yorks
HX7 8AA
(UK)

The System records site follows the standard method of browsing in the different product categories to choose the items you wish to buy, and then adding them to a virtual "shopping cart" on your way to the "checkout" to make payment by credit card, paypal or post.


Currencies: The default currency is UK pounds (sterling). This can be changed using the box in the column on the right side of the main body of the page. Other options available are US Dollar or Euro.


Front Page (home) Search Tips: If you know which artist/group, album title or the name of a track then it is reccomended you use the search boxes above the listings.

If you only want to browse items in a single category click the relevant link in the categories list on the left of the page.

Below the search options box the page is displaying a small selection of the latest arrivals on the site taken from all 14 of the music categories.

To browse all the latest releases for a given period choose from the combination of tick boxes in the search box above the listings.

The search box drop down menus allow you to choose the format, i.e. CD or LP or audiophile vinyl.

These search options can be used in any combination you like, i.e. you can browse all the CDs that have arrived in the past 7 days on a particular label and artist.


Category page Search Tips: There are 14 main category pages on the site. The site is designed to allow browsing or searching within each category.

Enter a category by clicking the relevant link in the categories list on the left of the page. The category links on the left of the page will now display links to the sub categories within the category.

A linked list of the top selling labels on the site that contain items for the selected category show below the category box on the left side of the screen.

Below the search options box the page is displaying a small selection of the latest arrivals in the category.

To view all the latest releases for a given period choose from the combination of tick boxes in the search box above the listings.

The search box drop down menus allow you to choose the format, i.e. CD or LP or audiophile vinyl.

These search options can be used in any combination you like, i.e. you can browse all the CDs that have arrived in the past 7 days on the Columbia label by Bob Dylan.

Remember, once you have entered a main category or sub category all searches you make will only list items that are in that category. If you want to search outside of the category go back to the front page (home) of the site & use the search box or pick another category from the header.

The search box behaves in the same way if you are in a sub category, only displaying results within that sub category.


Sub Category page Search Tips: There are 14 main category pages on the site. The site is designed to allow browsing or searching within each category.

Enter a category by clicking the links in the header at the top of the page. The sub categories links will now be displayed on the left of the page. Click the sub category you want to browse

Below the search options box the page is displaying the full list of the chosen sub category.

A linked list of the top selling labels on the site that contain items for the selected category show below the category box on the left side of the screen.

To view all the latest releases for a given period choose from the combination of tick boxes in the search box above the listings.

The search box drop down menus allow you to choose the format, i.e. CD or LP or audiophile vinyl.

These search options can be used in any combination you like, i.e. you can browse all the CDs that have arrived in the past 7 days on the Columbia label by Bob Dylan.

Remember, once you have entered a main category or sub category all searches you make will only list items that are in that category. If you want to search outside of the category go back to the front page (home) of the site & use the search box or pick another category from the header.

The search box behaves in the same way if you are in a sub category, only displaying results within that sub category.


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Choosing a purchase: When you click the "Buy" or "Add ToCart" buttons an item is placed in your "Cart". At any time you may click "My Cart" to see what you have selected. You can then carry on shopping, or change what you have selected, or click "Checkout" and complete your order and payment.


Changing the quantity: If you decide you want more or less of an item, go to "View Basket" and change the quantity. Then click "Update".


Removing a purchase: If you change you mind about a product, go to "View Basket" and change the quantity to zero. Then click "Update".

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Securely confirming a payment: When you are happy about the contents of your trolley, click "Checkout". You will be now be taken through a 4 step procedure.

i. First you will be offered the choice of opening a password secured account with System Records, this is recommended. Your address details, email etc. will be kept on our system saving you time when placing future orders & you will be able to keep track of your order. We also have future plans to send new release updates by email to account members.

ii. The next page & all pages until confirmation of the order will display the familiar secure site padlock showing you are protected on line by SSL security (see "Security" below).
Whether you choose to open an account or not you will be asked to give us your name and address details including phone and email contact. This is so that we can automatically confirm receipt of your order by email, and speak to you by phone if there is a problem with your order or payment. We do not pass on your details elsewhere (see "Privacy" below). Next you are asked for your credit card details.

iii. The next page offers a choice of 5 shipping methods displaying the costs for each one. Select the method that best suits your order. Any comments about your order can be entered on the form provided at the bottom of the page.

iv. The next page offers a choice of payment methods (see "Price & Payment" below). Select the option that suits you best & click the "Continue" button. This will take you to the "Order Confirmation" page. Check the details are correct and click on "Confirm Order". The "Order Success" page will now show (you can copy this page as a pro forma invoice.)


Security and using your credit card:

We only accept credit card details over the telephone and when the order is ready be shipped. The details are then shredded and not stored in any way, digitally or on paper.

However we want our customers to feel completely confident when buying from us over the Internet. This is why we use SSL (Secure Sockets Layer) encryption technology.

SSL is the industry-standard security protocol, and it is used by our web site to communicate with secure browsers like Netscape and Internet Explorer. Finally, our sales order processing system and internal network is protected by the latest firewall technology.

If for any reason you do not wish to use your credit card to make payment, You can choose to pay through your Paypal account , remembering to click on the "Return to Merchant" button after completing your payment on Paypal. Or if you live in the UK you can choose to send cheque or postal order. For non UK customers there is a bank transfer option, all you need for this option is shown on the show on the page after ticking the bank transfer payment button.

Cookies: A "Cookie" is a file in your web browser that enables us to recognise your computer when you visit the site. Cookies are used by many well known web sites like to help collect information to make certain parts of the site function properly. If you have "disabled" the cookies file in your browser, you may experience technical problems with some parts of the site. (For example products you have placed in your shopping basket may be lost.)

In the near future, we will use cookies to personalise our Web site, so that when you log on we will recognise you and can save you re-typing your name and address details etc.

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Terms & Conditions:

Orders for products from our website are accepted on the following terms and conditions: -


1. Accuracy of website information: we have used every effort to ensure that information on our website is accurate. No warranty is however given as to the accuracy of information provided.


2. Product description: we will endeavour to ensure that any variation in the specification of the products does not adversely affect the performance of products supplied. Price and availability of products are subject to change and we reserve the right to withdraw any product from sale or to correct any error on the website without incurring any liability.


3. Order confirmation: a contract will be formed between us on our sending an e-mail confirming your order to the address provided by you.


4. Price and payment:

i. The price payable by you will be the price of the product as advertised on our website at the time of acceptance of your order; except in the case of manifest error when the provisions of paragraph 2 above will apply.

ii. Prices are quoted inclusive & exclusive of Value Added Tax at the applicable rate. The cost of delivery is added during the checkout procedure after a shipping method has been chosen..

iii. Payment will be made by credit card when your order is ready to be shipped. We will send an email asking you to phone with your payment details.

iv. You do not need a Paypal account to use this method You can use your debit/credit cards to make the Paypal payment. Any refunds will be made via your Paypal account.

v. All other payment will be made when the funds are cleared to System Records accounts. Any refunds payable will normally be made by mutual arrangement.


5. Delivery: Your parcel will be dispatched within seven days of receiving your order - but normally within 24 or 48 hours.
Overseas delivery times will vary and you should allow up to 10 days maximum for delivery, although it will normally be much quicker than that. We will let you know promptly if a product is out of stock, give you an estimate of the wait or suggest an alternative product where possible. Delivery charges are calculated by the weight of the order & the shipping destination and are displayed during the checkout procedure.
UK customers can choose from all the Royal mail and Courier options.
Non UK orders are shipped Royal Mail Airmail Small Packet & can be registered or not depending on your wishes.
Sometimes large orders or box sets can show incorrect weight calculations, we reserver the right to update the shipping costs on these items. In the unlikely event of this happening we will contact you to advise on any additional delivery charge before despatch..

6. Returns Policy / Order cancellation: If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, but it must be unopened with any seals and/or shrink-wrap intact. Please contact us to say you are returning it, as soon as possible.

You must return the unused product to us with the original documentation, as sent with each parcel. You must provide written confirmation of your order number and an explanation of the reason for cancellation. Delivery costs of returning any product will be payable by you, unless due to error on our part. We will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty or were not received initially with shrink-wrap or seals.

If an item has been damaged in transit, or you have not been sent the item you ordered, report the situation to us as soon as possible, and delivery of a replacement item will be arranged. We are unable to exchange items that are not damaged, defective or incorrect.

We reserve the right to refuse to deal with customers who we deem to be abusing or manipulating our returns & cancellation policy.


7. Liability: liability for any direct, indirect or consequential loss or damage from use of the products is excluded to the extent permitted by law. Your statutory rights will not be affected.


8. Privacy: System Records will not & does not have any intention now or in the future to pass on any personal information that customers have entered on the site to any third party..



9. Law: English law will apply to the contract between us and the English courts will have jurisdiction in the case of any dispute.

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We hope you enjoy your time on the System Records web site. We welcome your comments, positive or negative, as we continue to improve our selection and service and look after your Vinyl CD and DVD needs.

thank you for visiting
systemrecords.co.uk
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System Records, Hebden Bridge Post Office,
Hebden Bridge, West Yorks
HX7 8AA, UK
44 (0) 1422 843056